How Can We Help?
Owned and operated by K E Marketing Group LLC, we are happy to answer questions about our saunas or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 2 business days, with transit taking 2 to 7 business days after that. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my sauna order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
If something is not right with your sauna, please contact us as soon as possible. We will walk you through the return or exchange process and work to find the best solution for you.
Can I exchange my sauna for a different model?
We understand that choosing the right sauna is a big decision. Reach out to our team and we will help you explore exchange options based on availability and your preferences.
What is the difference between traditional and infrared saunas?
Traditional saunas heat the air around you using a stove or heater, creating high-temperature dry or steam heat. Infrared saunas use infrared panels to warm your body directly at a lower ambient temperature, offering a gentler experience.
How much space do I need for a barrel sauna?
Barrel saunas vary in size, but most require a flat, level surface with at least a few extra feet of clearance on all sides for ventilation and access. Check the product page for specific dimensions of each model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every inquiry within 24 hours so you can plan your sauna setup with confidence.
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Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Thoughtful Guidance
Our team is ready to help you choose the right traditional, infrared, or barrel sauna for your space.
